Behind the Scenes of CPC Drive’s Managed Service: Helping Public Sector Organisations Go Further
For many NHS trusts and public sector organisations, the idea of running a vehicle salary sacrifice scheme sounds appealing. It offers employees access to affordable, environmentally friendly cars, helps with recruitment and retention, and can even generate organisational savings.
But in reality? Managing a scheme in-house can quickly become a burden. The admin load, the compliance checks, the driver queries, they all take time and resources that most organisations simply do not have. That is where the CPC Drive Managed Service works quietly behind the scenes, taking care of the details so customers can focus on their priorities.
An extension of your organisation
The CPC Drive Managed Service is designed for organisations that want all the benefits of a vehicle leasing and salary sacrifice scheme, without the hassle of running it day to day.
Instead of employing extra staff to deal with orders, driver queries, fines, insurance claims, payroll reports, and more, the managed service team acts as an extension of your organisation. They’re the people you might not see, but they are the ones making sure every box is ticked, every deadline is met, and every customer gets the service they expect.
As Sue Rodriguez, who leads the managed service team, explains:
“We take away as much of the admin burden as we can. We check the invoices, deal with any queries, speak directly with drivers, provide monthly reports, and make sure everything balances. The customer still signs off on the essentials like minimum wage checks, but we do everything else. We make it as simple as possible for them.”
CPC Drive’s managed service is not just a process. It is a team with decades of combined experience, deep sector knowledge, and a genuine passion for supporting customers.
Sue has been in the fleet industry for nearly 40 years and in this specific area for over two decades. She has seen the scheme grow from its very first iteration in 2010 to today’s fifth-generation framework. Along the way, she has learned exactly what it takes to make a scheme work for both the organisation and its employees.
That experience means the team can spot potential issues early, adapt to changing requirements, and keep schemes running efficiently even when legislation, tax rules, and environmental targets shift.
“What we do now looks very different to what we did when the scheme first launched,” Sue says. “We have to think ahead (five years ahead in fact) because the framework we are building now has to work for the future too.”
Results that speak for themselves
The managed service is more than just a time-saver, it is a driver of real results. In June 2025, Sue and her team reached a major milestone: 1,000 vehicles on fleet through the managed service, the highest number in the scheme’s history.
That achievement sits alongside a busy year of delivery, which saw 24 formal customer reviews, four roadshows, six communications projects and seven webinars delivered. They also responded to more than 23,000 queries, each one an opportunity to provide clear answers, resolve issues and keep customers feeling supported.
But for Ana Gouveia, Fleet Administrator, numbers are only part of the story. What really matters is the trust and loyalty of the customers they serve.
“It is amazing when a customer recommends us to someone else without us even asking. That tells me we are doing something right,” she says. “A lot of our growth has come through word of mouth, and that is down to the relationships we have built.”
Customer service at its heart
At the centre of the managed service is a commitment to exceptional customer service. Sue’s team prides itself on being approachable, responsive, and transparent, even when the news is not perfect.
“If something goes wrong, we tell the customer,” says Adam Thurman, Fleet Administrator. “We do not dress it up. We simply explain what happened, what we are doing to fix it, and how we will stop it happening again. That honesty builds trust, and trust is the foundation for everything we aim to deliver through the managed service offering.”
It is the kind of consistent, behind-the-scenes reliability that customers rarely think about, until they need it, and it is there.
This people-first approach extends to how the team is run, with none of them coming from a fleet background. Instead, they were recruited for their attitude, attention to detail, and customer service skills. The technical knowledge came later, through training and experience.
“It just shows that if you have got the right mindset and a willingness to learn, you can thrive in this role,” Sue adds.
Why customers choose the managed service
Every public sector organisation is different. The managed service team understands that, and they tailor their support accordingly. From small district councils to large NHS trusts, they work within each customer’s specific processes and requirements while ensuring compliance with procurement and HMRC rules.
The framework also reflects the latest market and environmental considerations, from ultra-low-emission vehicle options to aligning with net zero targets. That forward-thinking approach helps customers stay ahead, even as policies and priorities change.
For organisations, the benefits of CPC Drive’s managed service go beyond convenience:
- Reduced admin load, freeing up internal teams for other priorities.
- Compliance and accuracy, from P11D reporting to invoice checks.
- Expertise on demand, with access to decades of fleet and scheme management experience.
- Consistent service, with a single point of contact who understands your organisation.
- Flexibility, with support tailored to your processes, policies, and workforce needs.
It is a service designed to run quietly and efficiently in the background, while delivering very visible results.
Find out more
If you’d like to learn more about CPC Drive’s Managed Service, visit:
Or email your questions directly to the team at cpcdrive.lypft@nhs.net.