Positive results for NOE CPC in our annual customer survey
At NOE CPC, we think it is vital that we listen to our customers, and that is why, every year, we conduct a customer satisfaction survey to help us gauge what is working and where we can make improvements.
We have just conducted our most recent survey and we were delighted to receive overwhelmingly positive feedback for our procurement services and many of the additional services we provide that make us more than just a framework factory.
The additional service that our customers valued the most was our comprehensive training and events programme, which includes a variety of events throughout the year which enable you to stay up-to-date, learn, and network with others in the procurement industry. It is fantastic to know that you value this service so much and we will strive to continue to provide a good service.
You told us that you also value our membership rebates, something we are pleased to be able to offer as part of our financial model. You told us that networking opportunities, our regular customer communications, account management and technical services were also important.
Sue Grundy, Deputy Head of Procurement at The Rotherham NHS Foundation Trust, said of our customer communications: “Love a good blog, and these are informative and inspirational.”
We were also pleased to hear that even more of you would recommend our services to someone you know. Seven out of ten of you rated us as a nine or a ten out of ten, giving us a net promoter score of 59, up by 33 points on last year.
Nine out of ten of you (91%) said your NOE CPC membership was extremely valuable or valuable, and all of those surveyed (100%) said our procurement services were extremely valuable or valuable.
Susan Horn, Senior Contracts Manager Procurement and Supplies at Then Mid Yorkshire Hospitals NHS Trust, said of our Procurement Services: “Invaluable, particularly with the volume of work that is coming through and the limited resources that are available.”
However, we know that we have an incredibly important two-way relationship with our customers, and we are always listening to you. This is why our Customer Relationship Managers play such a vital role in our organisation. We also listen carefully to the feedback you provide via our Support Desk and via the forums we hold on a regular basis, such as the Procurement Leaders Roundtable and our Members’ Forum.
We will continue to listen to you to make sure we can add as much value to our provision as possible and to continue to make our procurement services industry-leading.