New and improved Support Desk

  • 16/09/2021
  • Written by NOE CPC

Our Support Desk is the first point of contact for our customers, and our team strive to deliver the very best service.

Since we launched and began monitoring our dedicated Support Desk in January 2019, we have seen a significant level of improvement in our customer response times and quality of responses. By utilising a ticketing system, efficiently and appropriately directing queries, and streamlining processes such as framework access, we ensure all enquiries receive a timely, effective response.

We will shortly be implementing a new support desk system that will build on our Support Desk service. The new system will allow us to develop a customer-facing enquiries portal over the coming few months that will house answers to frequently asked questions and articles which will result in less waiting time for answers to a range of common questions. The new system we will be able to identify common enquiry themes to assist us in providing a better service to our stakeholders.

Neil Davis, Procurement Support Team Manager said: “The Support Desk is an integral part of NOE CPC and we hope that by making these changes to our processes and systems, we can offer an even better service to our customers, and enable them to access the information they need quickly.”

If you have any questions, please contact our Support Desk Team on 

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