Updates to our Support Desk
Our Support Desk is the first point of contact for our customers, and our team strive to deliver the very best service.
In order to improve the experience for our customers, we are making some changes to our Support Desk.
Customers will notice a change to the look of the confirmation emails received upon submission of an enquiry to the Support Desk. The confirmation email will contain slightly more information than they do at the moment and will allow customers to respond to them to submit further questions or updates to the enquiry without having to raise a new case. We hope that the changes will allow for a more seamless interaction for our customers.
Neil Davis, Procurement Support Team Manager said: “The Support Desk is an integral part of NOE CPC and we hope that by making these changes to our processes and systems, we can offer an even better service to our customers, and enable them to access the information they need quickly.”
If you have any questions, please contact our Support Desk team.